Shipping policy
SHIPPING & DELIVERY
At AZOMME, we are committed to delivering a refined international shopping experience with secure worldwide shipping, reliable logistics partners, and premium customer support.
Every order is carefully prepared, quality checked, and elegantly packaged to ensure your pieces arrive safely and beautifully presented.
WHY SHOP WITH AZOMME
Free Worldwide Shipping
Full Order Tracking
Secure Checkout & Payments
Dedicated Customer Support
Carefully Packaged Orders
ORDER PROCESSING
All orders are processed within 1–3 business days after payment confirmation.
During launches, holidays, or promotional periods, processing times may be slightly extended due to increased demand.
Once your order has been dispatched, you will receive:
- Shipping confirmation
- Tracking information
- Delivery updates
Please note that tracking updates may require up to 72 hours to appear after shipment.
WORLDWIDE SHIPPING
We currently ship to most international destinations.
Shipping availability and delivery methods may vary depending on your country or region.
SHIPPING METHODS
EUROPE
Including:
France, Portugal, Spain, Germany, Norway, Sweden, Switzerland, United Kingdom, and neighboring regions.
Standard Shipping
- Delivery time: 7–12 business days
- Cost: Free
Express Shipping
- Delivery time: 5–8 business days
- Cost: From $15
Economy Shipping
- Delivery time: 10–15 business days
- Cost: From $5
TRACKING YOUR ORDER
All AZOMME orders include tracking information whenever available.
Customers can monitor delivery progress directly through the shipping carrier using the tracking number provided after dispatch.
If you experience delays or tracking issues, our support team is available to assist you.
CUSTOMS & IMPORT DUTIES
Depending on your destination country, customs duties, taxes, or import fees may apply.
These charges are determined by local customs authorities and remain the responsibility of the customer.
AZOMME is not responsible for customs-related delays or additional import charges imposed by your country.
IMPORTANT DELIVERY INFORMATION
Please ensure all shipping details are correct before completing your purchase.
AZOMME is not responsible for:
- incorrect shipping addresses
- failed delivery attempts
- delays caused by shipping carriers
- customs clearance delays
- force majeure events or unforeseen circumstances
If an order is returned due to an incorrect address or unsuccessful delivery attempt, additional shipping fees may apply for reshipment.
LOST OR DELAYED PACKAGES
If your package appears delayed, lost, or stalled in transit, please contact our customer support team.
We will work directly with the shipping carrier to assist in locating your order and provide the best possible resolution.
NEED ASSISTANCE?
Our support team is available Monday to Friday and aims to respond within 24 business hours.
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM
Thank you for shopping with AZOMME.