Frequently Asked Questions
Frequently Asked Questions
Find answers to the most common questions about AZOMME. Can't find what you're looking for? Contact us at azommesuport@gmail.com.
📦 Orders & Shipping
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to be updated after dispatch.
How long does delivery take?
We offer three shipping options:
- Free Standard Shipping — 7–12 business days
- Express Shipping — 5–8 business days
- Economy Shipping — 10–15 business days
All times are estimates from the date of dispatch and may vary depending on your location. Orders are processed within 1–3 business days before shipping.
Do you ship worldwide?
Yes! We offer free standard shipping to every country in the world. Popular destinations include Portugal, United Kingdom, United States, Canada, Australia, Sweden, Switzerland, Norway, France, Germany, and Spain.
Are there customs fees?
For orders shipped outside the European Union, customs fees or import duties may apply. These charges are the responsibility of the customer. We recommend checking your local regulations before ordering.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, with tags attached and in original packaging.
How do I return an item?
- Email azommesuport@gmail.com with your order number and reason for return
- We will reply within 24 hours with instructions and a prepaid return shipping label
- Send the item back and we will process your refund once received
How long does a refund take?
Refunds are processed within 7–10 business days after we receive and inspect the returned item. The refund is issued to your original payment method.
💳 Payments
What payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- PayPal
📰 Products & Sizing
How do I find my size?
We recommend checking our Size Guide for detailed measurements and fitting tips for all our products.
Are your products true to size?
Our pieces are designed with a structured, tailored fit. If you are between sizes, we recommend sizing up. Refer to our Size Guide for specific measurements.
📩 Still have questions?
Our support team is available to help. Reach us at azommesuport@gmail.com and we will get back to you within 24 hours.